Terms & Conditions

General conditions
These General Conditions apply to all purchases made on the site www.visional.pt

Availability of products
Your order will be delivered within a predefined period, after good collection, unless otherwise stated in the conditions of the promotion in force.
Forms of payment available
Visional offers the following payment methods:
Credit Card: Visa, and it is only necessary that you indicate the card number, expiration date and the security code, which is on the back of the card. Safe and fast.
Payment by Bank Transfer: can be made through the Home Banking system, at your bank's desk or at any Multibanco terminal.
In order to speed up the payment recognition process, we ask that you place the order number in the Remarks field and, if possible, send the proof of payment to:
Bank transfer details:
 PT50 0033 0000 45418436877 05
Multibanc: After confirmation of the order will receive, immediately, a reference multibanco in the indicated electronic address. The payment by Multibanco is made through the reference generated automatically after confirmation of the purchase.
Shipping: Costs and deadlines
The cost of each shipment is calculated for each order, and depends on the number of products and the destination. At the end of the purchase you will receive the different options available.
Orders will be received by the customer within the predetermined period.
The delivery time will be conditioned by the product stock, the specificity of the order and the time of manufacture by the suppliers.
We do not deliver in sections.
Visional is not responsible for any delay on the part of the carriers.
Cancellations, Exchanges and Returns
Cancellation of Orders
Orders whose payment is not made successfully by the end of 2 working days can be canceled due to lack of stock or new cost of the product (s).
When the customer makes a purchase, the system sends a confirmation email, and the order is processed. During this period, it is possible to cancel the order by contacting the customer support number (+351) 224 153 548, contact form at https://impalastore.facestore.pt/contactos, or directly by e-mail encomendas@visional.pt. You just need to indicate the order number (present in the order confirmation email).
You will be notified of the cancellation process by email. If the order has already left our premises, you only need to return it within a maximum period of 15 days, under the same conditions as when you received it.
Because a mistake is possible and your satisfaction is our priority, you can return your order within 15 days of receiving the purchase, as recorded by the tracking service of the sender.
You should notify Visional of this return via our contact form: https://impalastore.facestore.pt/contactos, e-mail encomendas@visional.pt or by telephone: (+351) 224 153 548.
The packaging must be intact, without any damage and be returned with the purchase receipt.
The return shipping costs will be borne by the customer.
Your purchase value will be refunded to the selected payment option.
Shipping costs will not be refunded.
The customer must always indicate their personal data (full name and address, and telephone contact) together with the product.
The products should be sent to the following address:
Impala Multimédia, Lda
Rua da Impala, nº 33A
Abrunheira - S. Pedro de Penaferrim
2710-070 Sintra
If you need further clarification, please contact our Sales and Service Department at (+351) 224 153 548 (Business days - 9am to 7pm).
All the data you provide us is a vote of confidence.
As such, they will never be shared with third parties.
Terms of Use
By accessing this site, you declare that you have read, understand and accept the Terms of Use described below, without the need for any subsequent act or consent.

1. Website Content and Intellectual Property
"Website content" means all information on this site, including, but not limited to, trademarks, designs, logos, texts, images, photos, illustrations, audio or video materials, webdesign and software.
The intellectual property rights of all content that is not supplied externally and as such are duly identified, are owned by Visional and are protected under the general terms of law and by national and international legislation for the protection of intellectual property, copyright and Rights, as well as the law on computer crime.
This site also contains texts, illustrations and photographs that can not be copied, altered or distributed unless expressly authorized by their authors. Visional and / or its directors and employees reject any liability for the usurpation and misuse of the above elements.
It is expressly prohibited to copy, modify, reproduce, display, broadcast, distribute, transmit or use the contents of this site in any form or for any purpose without the prior express permission of Visional or its authors regarding the content that is licensed And properly identified.
Visional reserves the right to prosecute the perpetrators of any unauthorized copying, reproduction, dissemination, commercial exploitation or any other misuse of the content of the site, rejecting any responsibility for any misuse of the site by third parties.
2. Security
Without prejudice to Visional's commitment to confidentiality of "personal data" and the application of security measures against the intrusion of unauthorized strangers, users of this site declare that they are fully aware of the characteristics and constraints, limitations and defects of the Internet , And in particular that the transmission of data and information via the Internet, circulating in heterogeneous networks of diverse technical characteristics and capacities, benefits only from relative technical reliability. These constraints may disturb or render access unfeasible in certain periods.
Users acknowledge and accept the inherent risks that any site is subject to unauthorized third party intrusion and may therefore be interrupted, as well as that information circulating on the Internet is not protected against any viruses, diversions (free access) And that any person is likely to create a link with access to the site and / or elements contained therein. Visional and / or its directors and employees may in no case be held liable for incidental or consequential damages suffered by users and caused or not by third parties in connection with the use of the services provided on this site or in other places on the Internet to which they have had access through him.
Visional and / or its directors and employees are not responsible for any damages that may be caused by the use of the service, including virus contamination.
Without prejudice to the privacy policy (which should be taken as a means obligation) regarding the use of personal data, Visional warns that there are risks related to the Internet and databases, and it is possible that the personal data contained in the portal may be Collected and / or transferred by third parties, particularly in countries where personal database protection systems are still in poorly developed stages where protection is scarce and / or ineffective. Users accessing this site accept the risk inherent to their activity as a user, including the risk of any transfer of data open.
3. Content and responsibility
The information on this site has been included in good faith and is intended solely for the direct information of the user, and its use is the sole responsibility.
Visional without prejudice to compliance with the rules of protection of personal data, reserves the right to make changes and corrections, suspend, interrupt or close the site when it deems it appropriate, without prior notice and for such period as it deems necessary, For any technical, administrative, force majeure or other reasons, and can not be held responsible.
Visional and / or its directors and employees are not responsible or liable for the links in your service to third-party sites. These links are provided solely for the user's convenience and accessibility, and Visional and / or its directors and employees are not responsible for the content of those third-party sites, and your access and visit are the sole responsibility of the user.
Visional and / or its directors and employees are not yet responsible for the privacy policies of third-party sites, and any hyperlinks that may exist do not imply acceptance of their content or an association with their owners by Visional.
Visional can update the terms of use and the privacy policy, following the changes arising from the development and technological advances of the Internet itself, as well as the legislative changes in this area.
Visional and / or its directors and employees assume no responsibility or liability for any action or content transmitted by or between you and or any third party on or off this site and, in spite of being aware of the editorial content, exercising or exercising control over all the messages.
Visional and / or its directors and employees are not responsible or liable for the accuracy and correctness of the data or content placed directly by the user to which it will be entirely responsible.
You agree not to transmit to this site any content that is unlawful, threatening, insulting, racist, discriminatory, accusatory, defamatory, offensive, obscene, scandalous or pornographic, or any other content that may constitute or encourage conduct that calls for violence and acts Illicit, reserving the right to delete any message with that content.
The user also undertakes not to perform any operations that may impair the operation of the interactivity areas of the site or access an area / account and its contents without its authorization, test, evaluate or break the vulnerability of the installed security, install Or attempt to install viruses or programs that damage and / or contaminate, unleash or attempt to launch denial of service attacks or advise third parties to do so.
The user undertakes not to insert messages of advertising content (except in cases expressly authorized by Visional in which case the user undertakes to comply with the legislation in force, namely the Advertising Code) or of his own promotion. The use of the site for illegal purposes or any other purposes that may be considered harmful to Visional's image is expressly prohibited.
Failure to comply with ethical rules of use and good education implies the untying of the user of such services, being the usurpation, counterfeiting, exploitation of the usurped or counterfeited content, illegitimate identification and unfair competition punished under the terms of the legislation in force.
Visional will cooperate fully with any law enforcement authorities or court decision requesting or directing disclosure of identity or help in identifying or locating any person who transmits such content.
The user will be responsible for not complying with the Terms of Use of this site in accordance with applicable civil and criminal law. Visional may, based on a participation or communication, ascertain whether the content transmitted to this site by any user is in breach of the terms and conditions and determine its removal.
The user of this site agrees to defend, indemnify and hold harmless Visional and / or its directors and employees from and against any claim or demand made by any third party, and any associated obligations, damages, costs and expenses (including, Without limitation, reasonable attorneys' fees) arising out of and / or related to your use of this site, content transmitted by you to this site, your violation of any third party rights and / or your breach of the Terms of Use.

4. Jurisdiction
The Terms of Use and the Privacy Policy set forth below shall be governed by and construed in accordance with Portuguese law. The user irrevocably accepts the jurisdiction of the Portuguese courts to handle any conflict arising out of and / or related to the Terms and Conditions, the Privacy Policy set forth below and / or the use of this site.
Privacy policy
Personal Information Taken
Confidentiality and registration
Visional is committed to protecting the privacy of users of your site and is limited to collecting personal information that is voluntarily provided and used only for the purposes for which it is intended.
The personal data collected through Visional are processed automatically according to Law 67/98 of October 26 and are intended for the management of registration, preferences or requests.
Case 4751/2016 - CNPD
Minors under the age of 18 must obtain parental or guardian authorization before accessing or providing personal data on the site.

Rectification or cancellation
In accordance with the applicable legislation, the user has the right to access, rectify and cancel the data or treatment, which can be exercised through a letter addressed to the Systems Administrator.
The personal data collected may also be directly corrected by the user directly on their site using their personal permissions.
Security and Use of Information
Visional undertakes not to sell or rent or transmit to third parties any personal data sent by users of our site, without prejudice to the user's authorization.
Visional ensures that appropriate technical measures have been adopted and organized to protect personal data against unauthorized accidental or illegal destruction, alteration and / or dissemination of personal data.
Any attempt to violate the database of this site will be subject to criminal action and criminal complaint, as provided in the Portuguese legislation concerning databases and may involve civil and criminal liability.
Conservation of Personal Information
After the collection of personal information voluntarily transmitted by the user, Visional shall be preserved and maintained for the period necessary for the purpose of its treatment in accordance with the notification to the CNPD, until otherwise instructed, or until the law requires its elimination.